Try the Haute Polish system for a complete 30 days starting the day it is delivered.
If you are not completely satisfied with the results then return the product for
a refund of purchase price less paid shipping
and handling and initial trial cost before the 30 day period ends for all orders
(including installment and full pay). Please review the Return policy for additional
information. If you want additional Haute Polish shades you may contact the Haute
Polish Care department for assistance by calling 1-877-384-0396.
Standard warranty covers the parts and labor for 1 year from the date of purchase.
Product must be used as per the directions provided in product instruction used
as per the directions provided in product instruction sheet as found in original
package. CUSTOMERS MUST ONLY USE HAUTE POLISH WITH THE HAUTE POLISH LIGHT. The use
of any polish or light other than Haute Polish will void manufacturer’s warranty.
Any modification to the Haute Polish light may result in the termination of manufacturer’s
In the event product fails, refer to your users guide. If failure can not be rectified
then contact our Haute Polish Customer Care department during our business hours
and one of our representatives will gladly assist you in troubleshooting failure.
In the event that product can not be rectified by our agent then we will provide
user with a replacement authorization instruction on how to send product to GHP
Nail Systems LLC for replacement or repair. Customer is responsible for all shipping
and handling cost (to and from) associated with warranty repair or replacement.
Include a copy of original packing list and detailed letter explaining any trouble
you may be experiencing when returning items to us for warranty issues. All return
items for replacement must be returned to our third party fulfillment processor
GHP Nail Systems LLC, 12802 Capricorn, Stafford, Texas 77477
Warranty covers correction replacement or refurbishing original product to a proper
working condition and matching the level of aesthetic wear as product delivered
to us for warranty repair.
Damage caused by misuse or use of non GHP products may void warranty.
You will need to obtain a Return Authorization (RA#) Number by calling us at 1-877-384-0396. Product qualified for return authorization
will be issued an RA#. Mark this number on the package when returning. ALL RETURNS
ARE VERIFIED FOR RA#. Any package missing a RA# will be refused and returned to
sender at sender’s expense. A returned package must be received in our return processing
facility within ten business days after RA# was issued. Packages containing expired
RA#s may be refused and returned to sender at sender’s expense. RA approved Merchandise
received seven (7) days past RA expiration date will be subjected to a 25% re-stocking
fee of full purchase price. RETURNS RECEIVED FOURTEEN (14) DAYS AFTER THE RA# EXPIRATION
DATE WILL BE REFUSED AND RETURNED AT SENDER’S EXPENSE WITHOUT ANY REFUND. Refunds
are issued after product is received and inspected. Refunds are not issued at time
of issuance of return authorization.
DO NOT RETURN PRODUCT WITHOUT A RETURN AUTHORIZATION NUMBER. This number can be
obtained by contacting our Customer Service Team at 1-877-384-0396 from Monday to
Friday during business hours of 8:30 AM to 5:30 PM Central time.
- All items must be returned in their original packaging along with all accessories,
parts, and instruction manuals that were shipped with your original order.
- Returns received without original packaging will be charged a minimum of $25 restocking
fee per unit.
- Haute Polish assumes no responsibility for merchandise damaged by carrier transporting
and delivering returned merchandise.
- Returns received with damaged merchandise may be denied refund and customer may
be held responsible to pay full value of product if balance exists on account for
- Returns with missing parts will be charged a return fee for each component missing
or not returned. Incomplete returns may result in additional billing.
- RETURN PERIOD: Your 30-day in-home trial period starts from the day your product
is delivered (as per shipping carrier records).
- Customers are eligible to receive a return number for return during this 30 day
- A Return Authorization number must be obtained in the 30-day return period as
- Returns must be received at our facility within 10 days of when the Return Authorization
number is generated and given to you by phone.
- The initial trial, shipping, handling and processing costs are non-refundable.
- You will be responsible for paying all return shipping costs to deliver product
to our facility. Always use a track able means of return shipment. We are not responsible
for packages lost while in transit for return.
- Allow 2-4 weeks for refund to appear on your credit card statement.
- A 30 day trial order becomes a final sale which is non-returnable and non-refundable
once the 30 day in-home trial expires; and any future balance becomes payable as
agreed at the time of order.
- Polish and Consumables are non-returnable. We do not accept returns of polish
unless product other than what was ordered was delivered. Sales of polish and consumables
- All sales final on all sale, clearance and promotional items.
GHP Nail Systems LLC - 30 DAY TRIAL RETURNS
RA#_____________, 12802 Capricorn Dr., Stafford TX 77477
Along with your return please be sure to include the following:
Your order number, Return Authorization number, your complete name, address, phone
number and email address along with original packing slip. Please write Return Authorization
number on package. If it is received and it does not meet our return policy we will
not issue you a refund and the package may be returned to you at your cost.
A detailed explanation regarding your reason for returning the items. Information
about whether you would like a refund or a replacement.
All Pro Package refunds will be less paid shipping and handling and a 20% restocking
It is extremely easy to fashion Nail Polish Club deliveries of your Haute Polish
around your needs. Get shipments of nail polish as you use it or when you want it
by contacting one of our representatives at 1-877-384-0396. Haute Polish Club offers
the convenience of having the latest Nail Polish colors delivered to your doorstep
in a timely and automatic manner. You will receive your shades/ bottles as often
as agreed; product will be delivered to your address. All you pay is $24.95 plus
S/H/P per month or as agreed. Delivery cycles can
be changed at any time by contacting Haute Polish Care at 1-877-384-0396. Nail Polish
and consumables are non-returnable. We do not accept returns of Nail polish and
consumables unless product other than what was ordered is delivered.
Nail Polish and consumables are final sale and non-returnable. We do not accept returns of nail
polish and consumables unless product other than what was ordered is delivered.
Sales of Nail Polish and consumables are final.
We accept payment by Master Card, Visa, Discover and American Express. Payment may
also be made by using your debit card, check or money order. Check by phone payments
must be made for the full purchase price. If you wish to send a cashier check, money
order or check payment, please make payment payable to:
GHP Nail Systems LLC
PO Box 630587, Houston, Texas 77263-0587
Check By Phone payments will be processed within seven (7) days of purchase date.
The $14.95 trial offers is not allowed under this mode of payment; however, all
purchases are still offered with 30 day money back guarantee privileges. A one time
Electronic Fund Payment of full price plus any applicable shipping & handling charges
can be made over the phone with the customer’s verbal authorization. Please allow
up to twenty-one (21) business days for payment approval on Check By Phone orders.
Checks are accepted only upon the condition that customer agrees if any check is
returned unpaid, GHP Nail Systems LLC may then debit customer’s checking account
for that amount of the check, plus a processing fee (and any other applicable fee),
as permitted by state law. NSF transactions will be charged an additional $25 NSF
fee on every additional attempt to clear funds. All checks and E-Checks transactions
are processed electronically.
Additional Fuel Surcharge may apply to your shipping and handling if needed without
All orders with standard shipping are shipped between 2-4 weeks** after receiving
order (start order date). Start Order dates are calculated from the first weekday
after order is called in or ordered via website. Orders with optional Rush shipping
are shipped within 7-10 business days. Consumers can expect an average of 2–10 days
to receive delivery after order is shipped from our facility.
Contact us if you have not received your product within respective applicable delivery
**These are estimated good faith dates and may vary in accordance with the volume
of orders and volume of product being shipped. Regular shipping is 3–4 weeks. These
regular shipping weeks may vary during “high volume days” such as holidays by up
to two weeks earlier or two weeks later than estimated.
Customers will be responsible for all charges associated with shipping and handling
plus a minimum 25% re-stocking fee if order is refused.
Initial shipping/handling charges and initial 30 Day trial cost are non refundable.
Applicable refunds on authorized returned product will be processed within 30 days
of receiving returns. Allow 4-8 weeks for return to appear on your credit card statement.
(If you do not see your return amount appear on your statement after up to 8 weeks,
contact us toll-free 877-384-0396 before calling your credit card company as this
will expedite claims. Partial or no refunds may apply if product is received incomplete
or returned after RA# allowable date. Customer who originally paid by Check By Phone
or by electronic check withdrawal will be issued a refund check within four (4)
weeks of us receiving and approving return.
Customer must be able to provide P.O.D. (proof of delivery) that returned product
was actually received by our returns facility in the circumstance that no refund
is issued because we are unable to identify that return was ever received at our
Customers opting to pay with our multi-payment method will be billed in the following manner: Trial
offer charge fee and shipping and handling will be charged at the time of order. All 30 day trial orders
will be charged a one installment fully refundable security deposit (min $33) at the time of shipment which
is applied to the full balance when final payment is due. Any additional accessories, rush shipping fees, and
additional product will also be billed immediately along with the trial and s/h fees Then customer will be automatically
billed first installment after 30 days from order date and then subsequent installments in 30 day increments until full
balance if paid-off in full. Number of installments and installment amount will depend on agreed offer and acceptance of
additional accessories and or continuity programs if applicable.Each agreed upon installment will be assessed a $2.95 processing fee. If any scheduled payment is missed or declined, the customer
will additionally be responsible for a late payment charge of $20.00, and all collection fees, including without limitation,
attorneys fees that may result.
A 30 day money back guarantee offer is available to USA and Canada customers only. All international sales are considered final and cannot be returned. Cancellation of packages which have already been shipped is not allowed. Refused packages will result in restocking fees and both sending and returning shipping/handling/ processing charges. International packages will be assessed international delivery fees and person in shipping information will be responsible for paying any applicable tariff/duty as we do not collect such charges before shipping product. All international orders are shipped within 3 business days of receiving the order and delivery may be delayed due to customs and local government laws for importing good are applicable. Rush delivery may be subject to availability.
By accepting these T&C you are also agreeing to receive any future communications from Haute Polish via email and/or text message
to the number and email provided with your purchase.
- Subscribers to our service alert system have opted-in to receive text alerts from one or more of the following short codes: 24411, 444999, and/or 36546 concerning their order updates or future offers / deals from Haute Polish.
- Subscribers must express an interest to receive text messages from Licensee/Sub-Licensee. Only opted-in Mobile Subscribers receive alerts from the Licensee/Sub-Licensee. Such text messages shall consist of order updates or future offers/ deals from Haute Polish.
- All text messages sent to you are at standard rate. Other charges may apply. Message fees may apply, based on the type of text messaging program you have with your carrier. We shall not assess additional fees.
- CARRIERS CURRENTLY SUPPORTED: AT&T, T-Mobile, Verizon, Sprint, Nextel, Boost, Alltel, Virgin, Cellular South, US Cellular, Cellcom, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), MetroPCS, Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).
- HOW TO GET HELP: For more information you can reach us at: Care@HautePolish.com or 877-384-0396. From your mobile phone you can get also get help information at any time by sending the text "HELP" to the short code to which you are subscribed. You shall receive a standard rate message from our service with information on the program you have subscribed to, Msg&Data Rates Apply, our website, email address and/or phone number and how to opt-out of our text messaging program.
- HOW TO OPT-IN: You can send in the Opt-In keyword "LUMINESS" to 444999, complete an Opt-In webform, sign written authorization, respond to an IVR prompt or give verbal authorization to a representative of Licensee/Sub-Licensee. Depending on the method of opt-in after indicating your interest in opting-in you shall then be sent a text message requesting confirmation that you seek to opt in and providing you with contact and program information. You must reply YES or Y from your mobile device to complete the opt-in. If your carrier does not permit these alerts, you shall not receive text message alerts from the Haute Polish.
- HOW TO OPT-OUT: To opt-out of our mobile program, reply STOP to any of the short codes that you receive messages on from us and you shall automatically be unsubscribed from our service. You shall receive a confirmation that you successfully unsubscribed but shall not receive any additional messages until you opt-in again.
- WARRANTY: We are not liable for any delays in the receipt of any SMS messages connected with this program. Delivery of SMS messages is subject to effective transmission from your wireless service provider or network operator.
Customer is responsible for all collection related and attorney fees. Late payment
fee of $20.00 per missed or declined installment may apply for processing fees and
a finance charge of 1 and 1/2% per month interest fee will apply. Notify us immediately
if your credit card information changes, especially if you are on a payment program
with a future outstanding balance. Balance can be transferred or sold to third party
factor, collection agency or financial institution. Multi-payment customers with
declined electronic or credit card payments may incur late payment fees of $20 per
payment due, interest, collection and attorney fees.
GHP Nail Systems is not responsible for NSF or overdraft bank fees from customer’s
bank. A 25% non-refundable restocking fee will be levied on all refused packages.
Refer to www.Hautepolish.com for updated Terms & Conditions.
*Applicable to customers on installments only.
Monday-Friday 8:30am - 5:30pm CST • Central Time Zone