Haute Polish Purchase Terms & Conditions
THE 30 DAY IN-HOME TRIAL GUARANTEE
Try the Haute Polish system for a complete 30 days starting the day it is delivered. If you are not completely satisfied with the results then return the product for a refund of purchase price less paid shipping and handling and initial trial cost before the 30 day period ends for all orders (including installment and full pay). Please review the Return policy for additional information. If you want additional Haute Polish shades you may contact the Haute Polish Care department for assistance by calling 1-877-384-0396.
HAUTE POLISH WARRANTY
Standard warranty covers the parts and labor for 1 year from the date of purchase. Product must be used as per the directions provided in product instruction used as per the directions provided in product instruction sheet as found in original package. CUSTOMERS MUST ONLY USE HAUTE POLISH WITH THE HAUTE POLISH LIGHT. The use of any polish or light other than Haute Polish will void manufacturer’s warranty. Any modification to the Haute Polish light may result in the termination of manufacturer’s warranty.

In the event product fails, refer to your users guide. If failure can not be rectified then contact our Haute Polish Customer Care department during our business hours and one of our representatives will gladly assist you in troubleshooting failure. In the event that product can not be rectified by our agent then we will provide user with a replacement authorization instruction on how to send product to GHP Nail Systems LLC for replacement or repair. Customer is responsible for all shipping and handling cost (to and from) associated with warranty repair or replacement. Include a copy of original packing list and detailed letter explaining any trouble you may be experiencing when returning items to us for warranty issues. All return items for replacement must be returned to our third party fulfillment processor at:

GHP Nail Systems LLC, 12802 Capricorn, Stafford, Texas 77477
Warranty covers correction replacement or refurbishing original product to a proper working condition and matching the level of aesthetic wear as product delivered to us for warranty repair.

Damage caused by misuse or use of non GHP products may void warranty.
RETURN POLICY and 30 DAY MONEY BACK GUARANTEE POLICY
You will need to obtain a Return Authorization (RA#) Number by calling us at 1-877-384-0396. Product qualified for return authorization will be issued an RA#. Mark this number on the package when returning. ALL RETURNS ARE VERIFIED FOR RA#. Any package missing a RA# will be refused and returned to sender at sender’s expense. A returned package must be received in our return processing facility within ten business days after RA# was issued. Packages containing expired RA#s may be refused and returned to sender at sender’s expense. RA approved Merchandise received seven (7) days past RA expiration date will be subjected to a 25% re-stocking fee of full purchase price. RETURNS RECEIVED FOURTEEN (14) DAYS AFTER THE RA# EXPIRATION DATE WILL BE REFUSED AND RETURNED AT SENDER’S EXPENSE WITHOUT ANY REFUND. Refunds are issued after product is received and inspected. Refunds are not issued at time of issuance of return authorization.

DO NOT RETURN PRODUCT WITHOUT A RETURN AUTHORIZATION NUMBER. This number can be obtained by contacting our Customer Service Team at 1-877-384-0396 from Monday to Friday during business hours of 8:30 AM to 5:30 PM Central time.
IMPORTANT- ADDITIONAL RETURN TERMS AND CONDITIONS
Return Address:
GHP Nail Systems LLC - 30 DAY TRIAL RETURNS
RA#_____________, 12802 Capricorn Dr., Stafford TX 77477

Along with your return please be sure to include the following:
Your order number, Return Authorization number, your complete name, address, phone number and email address along with original packing slip. Please write Return Authorization number on package. If it is received and it does not meet our return policy we will not issue you a refund and the package may be returned to you at your cost.

A detailed explanation regarding your reason for returning the items. Information about whether you would like a refund or a replacement.
PRO PACKAGE RETURN POLICY
All Pro Package refunds will be less paid shipping and handling and a 20% restocking fee.
Haute Polish CLUB
It is extremely easy to fashion Nail Polish Club deliveries of your Haute Polish around your needs. Get shipments of nail polish as you use it or when you want it by contacting one of our representatives at 1-877-384-0396. Haute Polish Club offers the convenience of having the latest Nail Polish colors delivered to your doorstep in a timely and automatic manner. You will receive your shades/ bottles as often as agreed; product will be delivered to your address. All you pay is $19.95 plus $2.95 shipping, handling & processing per month or as agreed. Delivery cycles can be changed at any time by contacting Haute Polish Care at 1-877-384-0396. Nail Polish and consumables are non-returnable. We do not accept returns of Nail polish and consumables unless product other than what was ordered is delivered.


Nail Polish and consumables are final sale and non-returnable. We do not accept returns of nail polish and consumables unless product other than what was ordered is delivered. Sales of Nail Polish and consumables are final.
PAYMENT INFORMATION
We accept payment by Master Card, Visa, Discover and American Express. Payment may also be made by using your debit card, check or money order. Check by phone payments must be made for the full purchase price. If you wish to send a cashier check, money order or check payment, please make payment payable to:

GHP Nail Systems LLC
PO Box 630587, Houston, Texas 77263-0587

Check By Phone payments will be processed within seven (7) days of purchase date. The $14.95 trial offers is not allowed under this mode of payment; however, all purchases are still offered with 30 day money back guarantee privileges. A one time Electronic Fund Payment of full price plus any applicable shipping & handling charges can be made over the phone with the customer’s verbal authorization. Please allow up to twenty-one (21) business days for payment approval on Check By Phone orders.

Checks are accepted only upon the condition that customer agrees if any check is returned unpaid, GHP Nail Systems LLC may then debit customer’s checking account for that amount of the check, plus a processing fee (and any other applicable fee), as permitted by state law. NSF transactions will be charged an additional $25 NSF fee on every additional attempt to clear funds. All checks and E-Checks transactions are processed electronically.
FUEL SURCHARGE
Additional Fuel Surcharge may apply to your shipping and handling if needed without any notification.
ORDER DELIVERY TIME
All orders with standard shipping are shipped between 2-4 weeks** after receiving order (start order date). Start Order dates are calculated from the first weekday after order is called in or ordered via website. Orders with optional Rush shipping are shipped within 7-10 business days. Consumers can expect an average of 2–10 days to receive delivery after order is shipped from our facility.

Contact us if you have not received your product within respective applicable delivery time.

**These are estimated good faith dates and may vary in accordance with the volume of orders and volume of product being shipped. Regular shipping is 3–4 weeks. These regular shipping weeks may vary during “high volume days” such as holidays by up to two weeks earlier or two weeks later than estimated.
REFUSED DELIVERY
Customers will be responsible for all charges associated with shipping and handling plus a minimum 25% re-stocking fee if order is refused.
REFUND POLICY
Initial shipping/handling charges and initial 30 Day trial cost are non refundable. Applicable refunds on authorized returned product will be processed within 30 days of receiving returns. Allow 4-8 weeks for return to appear on your credit card statement. (If you do not see your return amount appear on your statement after up to 8 weeks, contact us toll-free 877-384-0396 before calling your credit card company as this will expedite claims. Partial or no refunds may apply if product is received incomplete or returned after RA# allowable date. Customer who originally paid by Check By Phone or by electronic check withdrawal will be issued a refund check within four (4) weeks of us receiving and approving return.

Customer must be able to provide P.O.D. (proof of delivery) that returned product was actually received by our returns facility in the circumstance that no refund is issued because we are unable to identify that return was ever received at our facility.
MULTI-PAYMENT TERMS
Customers opting to pay with our multi-payment method will be billed in the following manner: Trial offer charge fee and shipping and handling will be charged at the time of order. All 30 day trial orders will be charged a one installment fully refundable security deposit (min $33) at the time of shipment which is applied to the full balance when final payment is due. Any additional accessories, rush shipping fees, and additional product will also be billed immediately along with the trial and s/h fees Then customer will be automatically billed first installment after 30 days from order date and then subsequent installments in 30 day increments until full balance if paid-off in full. Number of installments and installment amount will depend on agreed offer and acceptance of additional accessories and or continuity programs if applicable. If any scheduled payment is missed or declined, the customer will additionally be responsible for a late payment charge of $20.00, and all collection fees, including without limitation, attorneys fees that may result.
INTERNATIONAL ORDERS
A 30 day money back guarantee offer is available to USA and Canada customers only. All international sales are considered final and cannot be returned. Cancellation of packages which have already been shipped is not allowed. Refused packages will result in restocking fees and both sending and returning shipping/handling/ processing charges. International packages will be assessed international delivery fees and person in shipping information will be responsible for paying any applicable tariff/duty as we do not collect such charges before shipping product. All international orders are shipped within 3 business days of receiving the order and delivery may be delayed due to customs and local government laws for importing good are applicable. Rush delivery may be subject to availability.
COLLECTION FEES AND GENERAL PAYMENT ITEMS
Customer is responsible for all collection related and attorney fees. Late payment fee of $20.00 per missed or declined installment may apply for processing fees and a finance charge of 1 and 1/2% per month interest fee will apply. Notify us immediately if your credit card information changes, especially if you are on a payment program with a future outstanding balance. Balance can be transferred or sold to third party factor, collection agency or financial institution. Multi-payment customers with declined electronic or credit card payments may incur late payment fees of $20 per payment due, interest, collection and attorney fees.

GHP Nail Systems is not responsible for NSF or overdraft bank fees from customer’s bank. A 25% non-refundable restocking fee will be levied on all refused packages.

Refer to www.Hautepolish.com for updated Terms & Conditions.

*Applicable to customers on installments only.
Haute Polish Customer Service toll-free number 1-(877)-384-0396
Monday-Friday 8:30am - 5:30pm CST • Central Time Zone